Refund Policy

At Zeezgraze Fisharies Edge Private Limited, we take pride in delivering high-quality, fresh seafood products, and customer satisfaction is a top priority. Due to the perishable nature of our goods, refunds are generally not applicable once an order has been packed or dispatched. However, if you receive a product that is damaged, spoiled, or not as described, we kindly request that you notify us immediately—preferably within 2 hours of delivery—with supporting photographs and order details. Upon verification, we will assess the issue and, where appropriate, issue a partial or full refund or provide a replacement, depending on the circumstances. Refunds will be processed using the original method of payment and may take a few business days to reflect in your account. Refunds are not available for delays caused by circumstances beyond our control, such as weather or transport disruptions. We reserve the right to evaluate each case individually and to make final decisions based on product condition, timing of the complaint, and transaction details. Zeezgraze Fisharies Edge reserves the right to update this policy at any time, and such changes will be reflected on our website.